Course Curriculum
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1
Internal Resources: Part 3 Overview
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Internal Resources - Overview
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2
Company - Policy & Procedures
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Reading Task - Company Policy + Procedure
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Practice Lab - Internal Note
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Pop Quiz - Company (Must Pass with 100%)
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3
Operations - Policy & Procedures
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Reading Task - Operations Policy + Procedure
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Practice Lab - Schedule A Consultation
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Pop Quiz - Operations (Must Pass with 100%)
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4
Billing - Policy & Procedures
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Billing Policy - 123 Credit Academy
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Billing Policy - Monthly Service Levels
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Billing Policy - Grandfathered Service Level
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Billing Policy - One Time Consultation
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Billing Policy - Choosing Service Levels
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Billing - Due Dates & Cancelations
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Billing Policy - Review & Key Rules
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Pop Quiz - Billing (Must Pass with 100% to Move forward in the Training)
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5
Company - C.E. Evaluation
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Overview - Customer Service (C.E.) Evaluations
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Template - Customer Service (C.E.) Evaluation
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Pop Quiz - C.E. Evaluations (Must pass with 100% to proceed)
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6
Part 3: Internal Resources - Exam
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Internal Resources - Exam (Must pass with 90% to move forward)
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About the instructor
Instructor Title
Frances Williams
This is the instructor section. You can use this space to tell and show your students who you are and why you're the perfect person to teach the course you're offering. You can talk about your work and education history, and really anything else that shows off who you are so your students get excited about learning from you. You're the expert after all, this is your chance to shine!