Course Curriculum
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1
Internal Resources: Part 3 Overview
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Internal Resources - Overview
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Internal Resources - Update 2025
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2
Operations - Policy & Procedures
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Operations - Policy & Procedure
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Activity - Operations Policy + Procedure
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Pop Quiz - Operations (Must Pass with 100%)
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3
Company - Policy & Procedures
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Company - Policy & Procedure
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Activity - Company Policy + Procedure
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Pop Quiz - Company (Must Pass with 100%)
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4
Billing - Policy & Procedures
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Billing - Prices & Service Levels
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Billing - Due Dates & Cancelations
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Billing - Policy & Procedures
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Activity - Billing Policy & Procedure
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Pop Quiz - Billing (Must Pass with 100% to Move forward in the Training)
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5
Credit - Policy & Procedure
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Credit - Policy & Procedure
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Activity - Credit Policy & Procedure
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Pop Quiz - Credit (Must Pass with 100%)
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6
Company - C.E. Evaluation
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Overview - Customer Service (C.E.) Evaluations
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Template - Customer Service (C.E.) Evaluation
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Pop Quiz - C.E. Evaluations (Must pass with 100% to proceed)
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7
Company - Training & Probationary Period
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90 Day Probationary Period
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2 Week Nesting Instructions
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Pop Quiz - Probationary Period (Must pass with 100% to move forward in the training)
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8
Part 3: Internal Resources - Exam
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Internal Resources - Exam (Must pass with 90% to move forward)
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About the instructor
Instructor Title
Frances Williams
This is the instructor section. You can use this space to tell and show your students who you are and why you're the perfect person to teach the course you're offering. You can talk about your work and education history, and really anything else that shows off who you are so your students get excited about learning from you. You're the expert after all, this is your chance to shine!