Course Curriculum
-
1
Part 4: Customer Service - Overview
-
Credit Training Part 1: Course 4 - Overview
-
Customer Service - Overview 2025
-
-
2
Inbound Call - Receptionist Team
-
Inbound Call - Overview Instructions
-
New Client - Not Transferred (Lead)
-
New Client - Not Transferred (Lead)
-
Existing Client - Call Transferred (Reschedule Consultation)
-
Existing Client - Call Transferred (Reschedule Consultation)
-
Existing Client - Not Transferred (Billing Question)
-
Existing Client - Not Transferred (After Hours)
-
Existing Client - Not Transferred (Refused Transfer)
-
Pop Quiz (Must Pass with 100% to Proceed)
-
-
3
Call Script - Enrollment
-
Enrollment - Overview Instructions
-
Call Script - Enrollment (Credit Repair Consultation)
-
Sample Call - Enrollment (Credit Repair Consultation)
-
Call Script - Enrollment (Re-Sign Up)
-
Sample Call - Enrollment (Resign Up)
-
Enrollment - Call Flow 2025
-
-
4
Call Script - Billing Question
-
Billing - Overview Instructions
-
Call Script - Billing Question (Billing Error/Refund)
-
Sample Call - Billing (Refund Request)
-
Call Script - Billing Question (Change Card on File)
-
Call Script - Billing Question (Make a Payment)
-
Call Script - Billing Question (Upgrade/Change Plan)
-
Call Script - Billing Question (Change Billing Date)
-
Pop Quiz - Billing (Must Pass with 100%)
-
-
5
Call Script: Cancel Account
-
Cancelation - Overview Instructions
-
Cancelation - Process 2025
-
Call Script - Cancelation (Job Loss)
-
Call Script - Cancelation (No Progress)
-
Call Script - Cancelation (Service Error)
-
Call Script - Cancelation (Goal Reached)
-
Pop Quiz - Cancel Account (Must pass with 100% in order to move forward in the training)
-
-
6
Part 4: Customer Service - Exam
-
Final Exam (Must Pass with 90% to proceed)
-
About the instructor
Instructor Title
Frances Williams
This is the instructor section. You can use this space to tell and show your students who you are and why you're the perfect person to teach the course you're offering. You can talk about your work and education history, and really anything else that shows off who you are so your students get excited about learning from you. You're the expert after all, this is your chance to shine!